FAQ

A sudden increase in water usage could indicate a leak, such as a leaky toilet or faucet, which might be difficult to detect. Below are some tips to help you identify and fix potential leaks. If you cannot find a leak inside your home, contact our office, and we will investigate the issue.

Here's a breakdown of potential causes and how to address them:

• Leaky Toilet: A common culprit is a leaky toilet, often caused by a worn-out flapper or other issues in the tank.
• Leaky Faucet: Even a small drip can add up over time, so check faucets for leaks, inside and outside.
• Other Leaks: Look for signs of leaks in pipes, under sinks, or around appliances.
• Another leak indicator is located on the meter itself. If the red wagon wheel is constantly turning than there is water going thru the meter indicating a leak. This will register to a ¼ gallon a minute.

How to Check for Leaks:

Toilet:

1. Visual Check: Look for water pooling around the base of the toilet or in the tank.
2. Food Coloring Test: Add a few drops of food coloring to the toilet tank and wait. If the color appears in the bowl without flushing, you have a leak.
3. Turn off the supply valve: Turn off the valve and wait to see if the water level in the tank drops. If it does, you have a leak.

Faucets:

1. Visual Check: Look for dripping faucets or water pooling around the base.
2. Listen for Sounds: Listen for unusual sounds like tapping or hissing when the faucet is off.

Pipes and Appliances: 

1. Visual Check: Inspect pipes and appliances for signs of leaks, such as damp areas or water stains.
2. Check for Leaks Underneath: Open cabinets and remove contents to check for leaks under sinks.

What to Do:

1. Fix Leaks Promptly: Address any identified leaks as soon as possible to prevent further water waste and potential damage.
2. Consider Professional Help: If you're unable to locate or fix a leak yourself, consider hiring a professional plumber.

If you're experiencing low water pressure, first check if the problem is isolated to one fixture or throughout your entire home. Check if low pressure exists on both the cold and hot water. If low pressure exists on hot water only, it would point to an issue with the hot water heater.

Here's a more detailed breakdown of what to do:

1. Check with your neighbors: See if your neighbors are experiencing similar problems. If they are, the issue might be with the municipal water supply, not your plumbing.
2. If it's widespread, contact the office to inquire about any known issues or planned maintenance.

Investigate Potential Causes within Your Home:

1. Check for Clogs: Clogged pipes can restrict water flow and reduce pressure. Clean or replace aerators on faucets and showerheads to remove mineral deposits and debris.
2. Look for Leaks: Leaks can also cause low water pressure. Inspect your plumbing for leaks, especially around pipes and fixtures.
3. Inspect Pipes for Corrosion: Check plumbing pipes, especially older metal ones, for signs of corrosion. If you find corrosion, consider replacing the pipes.
4. Check Valves: Ensure that all faucets are fully open and that the main shut-off valve is fully open.

If you are unsure about any of the steps: If you are not comfortable with any of the troubleshooting steps, it is always best to seek professional help.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.